PRIVACY POLICY
Welcome to ZuupBikes.COM – Bike & Scooter Rentals! ZuupBike Services Private Limited (“ZuupBike,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our rental bike service. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
INFORMATION WE COLLECT
When you use our Service, we may collect certain personal information from you. This may include:
1. Personal Information: We may collect information such as your name, email address, phone number, and payment details when you create an account or make a reservation through our app.
2. Usage Information: We collect information about your interactions with our Service, such as the dates and times you access the app, the duration of your rental, and the locations where you pick up and drop off the bikes or scooters.
3. Device Information: We may collect information about the device you use to access our Service, including the device model, operating system, unique device identifiers, and mobile network information.
4. Location Information: With your consent, we may collect and process information about your precise location when you use our app to facilitate bike or scooter pickups and returns.
5. Log Data: We automatically collect certain information when you use our app, including your IP address, browser type, operating system, app version, and other diagnostic data. This information helps us analyze trends, administer the app, track users’ movements, and gather demographic information.
USE OF INFORMATION
We use the information we collect to provide, maintain, and improve our Service, including:
1. Personalization: We may use your personal information to personalize your experience and offer tailored recommendations and promotions based on your preferences and usage patterns.
2. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter while using our Service.
3. Communication: We may send you service-related notifications, updates, and promotional offers via email, SMS, or other communication channels with your consent. You can opt out of receiving these communications at any time.
4. Analytics: We may use aggregated and anonymized data for analytical purposes to understand how users interact with our Service, improve our app’s functionality and user experience, and enhance our marketing efforts.
5. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, privacy, safety, or property, as well as those of our users and the public.
SHARING OF INFORMATION
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with:
1. Service Providers: We may engage trusted third-party service providers who assist us in operating our business and providing the Service, such as payment processors, cloud storage providers, analytics providers, and customer support services. These service providers are bound by confidentiality obligations and are only permitted to use your personal information as necessary to perform their services on our behalf.
2. Business Transfers: If ZuupBike is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., government agencies or law enforcement), or to protect our rights, safety, privacy, or property,
SECURITY
We highly value your trust in providing us with your personal information. Therefore, we strive to use commercially acceptable means to protect it. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure and reliable, and we cannot guarantee absolute security of your information.
LINKS TO OTHER SITES
Our Service may contain links to other websites. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
LOG DATA
We want to inform you that whenever you use our Service, in the event of an error, we collect data and information (through third-party products) on your phone, known as Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, app configuration when using our Service, the time and date of your use of the Service, and other statistics.
INFORMATION COLLECTION AND USE
To provide you with a better experience while using our Service, we may require you to provide us with certain personally identifiable information. The information we request will be retained by us and used as described in this Privacy Policy. Our app may also utilize third-party services that collect information to identify you. Please refer to the privacy policies of these third-party service providers listed below:
- Google Play Services
- Firebase Analytics
- Fabric
- Crashlytics
CHILDREN’S POLICY
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it from our servers. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.
COOKIES
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. They are sent to your browser from the websites you visit and are stored in your device’s internal memory.
Our Service does not use cookies explicitly. However, the app may incorporate third-party code and libraries that use cookies to collect information and improve their services. You have the option to accept or refuse these cookies and be notified when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
CONTACT US
If you have any questions or suggestions about our Privacy Policy, please contact us at [contact@zuupbikes.com]. We value your feedback and will be happy to assist you.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page.